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Purpose: To provide existing DM224
product owners a fast and economical way to have their DM224
cards repaired.
How it works: ISAS repair service hours
are from 9:00AM to 5:00PM Monday through Friday, Central
Time Zone, with the exception of ISAS holidays. The customer
will call ISAS at 504-486-2500 or email ISAS at support@isasco.com
and ask for a repair service representative. The customer
will provide the following information by phone or email:
- DM224 Serial #
- What problems are being experienced and, if
available, under what conditions were
these
errors occurring
The ISAS service representative will then issue the customer
an RMA number. The customer will then return the product
to ISAS with either an $800.00 Purchase Order or complete
an ISAS credit card authorization form, in advance, to pay
for any repair. The customer will also be responsible for
shipping charges to and from the ISAS service location.
In Warranty
If the product is under warranty, the DM224 will be repaired
under terms of the original ISAS warranty program and returned
after repair.
Out of Warranty
If the product is repairable ISAS will ship a repaired/refurbished
DM224 back to the customer within ten working days. All
repaired/refurbished cards will be calibrated using ISAS’
standard factory calibration procedures. Then the customer
will be billed the $800.00 repair/replacement fee and any
associated shipping to and from the ISAS service location.
Repaired or refurbished cards will carry a 90-day warranty
on the repair work. An extended warranty may be Purchased
if so desired.
In/Out of Warranty, Damaged by Customer
Damage conditions are covered except for damage caused by
abuse, misuse, neglect, mishandling or misapplication of
the device. If it is determined that the damage on a retuned
DM224 was caused by abuse, misuse, neglect, mishandling
or misapplication of the device, and the DM224 is not repairable,
ISAS will notify the customer and a $100.00 handling fee
will be billed. Should the customer wish to purchase a new
card at current list price, ISAS will apply this handling
fee towards their purchase.
Calibration Service
ISAS offers a standard DM224 factory calibration service,
for properly functioning cards, to its customers. The cost
is $150 plus shipping and handling. If scheduling arrangements
are made with ISAS before hand, turn around can be as little
as 5 working days. Please call or email us to schedule a
calibration.
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